Jewellery Care

Sterling Silver Jewellery Care

All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin PH. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer.

To keep your jewellery sparkling, you can give it a scrub with an old toothbrush and some toothpaste. This will remove any gunk built up on it. Make sure to give it a good rinse with warm water. 

To stop tarnishing while not wearing, we recommend storing in a plastic bag away from moist conditions like bathrooms. You can also purchase an anti-tarnish travel bag that will keep it from tarnishing.

Rose Gold | Gold Jewellery Care

To keep your jewellery sparkling, you can give it a scrub with an old toothbrush and some toothpaste. This will remove any gunk built up on it. Make sure to give it a good rinse with warm water. Do not use anything abrasive on your gold or rose gold jewellery as it will take off the finish faster. 

To stop tarnishing while not wearing, we recommend storing in a plastic bag away from moist conditions like bathrooms. You can also purchase an anti-tarnish travel bag that will keep it from tarnishing.

Silk Wrap Care

If you would like to continually wear your new silk wrap, you can tie it on with a double knot. If it gets dirty, just rub it clean with a gentle body wash. Make sure to be careful around chemicals, and make sure to stay away from bleach. 

Cleaning Matte Jewellery

 

Most of our jewellery has a matte finish. This is a durable finish and shows less wear, tear and scratches. If your jewellery has become tarnished and you would like to restore it to its previous matte surface, follow these directions:

1. Purchase a medium-abrasive Scotch-Brite pad from your local grocery store or Home Depot. 

2. Rub your charm in a circular motion with even pressure on the pad. This should brighten the high spots while leaving the black relief texture. 

3. Wash your piece in warm water with mild dish soap and an old toothbrush.

4. Dry thoroughly.

Your piece should now be returned to its original state!

To avoid tarnish in the future, place your jewellery pieces in airtight plastic bags or in one of our anti-tarnish travel bags. 

Cleaning High Polish Jewellery

 

Some of our jewellery has a high-polish finish. This finish will need a little upkeep to remain shining. If your jewellery has become tarnished and you would like to restore it to its previous polished finish follow these directions:

1. Purchase a silver jewellery polishing cloth.

2. Rub your charm in a circular motion with even pressure on the red side of the polishing cloth. This should brighten the high spots while leaving the black relief texture. 

4. Repeat on the yellow fabric side of the polishing cloth.

5. Wash your piece in warm water with mild dish soap and an old toothbrush.

6. Dry thoroughly.


Your piece should now be returned to its original state!

To avoid tarnish in the future, place your jewellery pieces in airtight plastic bags or in one of our anti-tarnish travel bags. 

Jewellery Storage

 

We recommend that you store your jewellery in a dry place in an airtight bag or in an anti-tarnish bag. 

Anti-Tarnish Jewellery Bags

We understand that quality jewellery tarnishes over time, and it can be a pain to store it. We have created an anti-tarnish travel bag that you can keep your jewellery in. You can find a variety of these bags on our Etsy Page or in person at our Upcoming Markets. 

Warranty

 

We have a satisfaction guarantee. For more details, please head over to our Warranty Page for full details.  

Jewellery Repairs

 

We strive to build a quality product that will stand the test of time. In the event that your jewellery breaks from regular wear and tear, please contact us right away. 

Please Contact Us with your

Name, Phone Number, Email Address and Return Address

You can then pop your piece in the mail and send it to:

Mackenzie Jones Designs

P.O. Box 45037 Brentwood

Calgary, Alberta

T2L 1Y4

Once we receive it, we will send you a confirmation email and begin working on your repair. 

*Please note that Mackenzie Jones Designs is not responsible items lost in the mail*

Metals

Sterling Silver

All of our silver jewellery is solid .925 sterling silver with the exception of our rhodium chains. Sterling silver consists of 92.5% silver, and the remaining part consists of an alloy - mostly copper. This is the reason sterling silver is popularly referred to as 925 sterling silver or just 925 silver.

The reason silver needs to be combined with other metals is that it is very difficult to make great designs with just pure silver, which is very soft and malleable. A bit of hardness has to be introduced, by adding other metals such as copper. That is why we have chosen .925 sterling silver to create our designs. 

Sterling silver is always nickel free. Our jewellery will tarnish over time. This is not a bad thing, this just means that you have purchased a high-quality metal that needs a little extra care. Head over to our Jewellery Care Page for some useful tips on taking care of your jewellery. 
 

14K Rose|Gold Fill 

All of our coloured metal is 14k gold or rose gold fill. Fill is, effectively, a thick sheet of gold or rose gold. The gold content is 5% or 1/20 of the total weight. We use fill to create the highest quality jewellery at an affordable price. Gold fill has the strength of sterling but the beautiful colour of gold or rose gold. With reasonable care, it will not wear off, peel or flake and should last as long as solid 14k gold or rose gold jewellery. It is safe for most people with sensitive skin.

 

Rhodium Plated Sterling Silver


In the Wild collection we use rhodium plated sterling silver chain. Rhodium is its own base metal and is electroplated over top of sterling silver. We have chosen to use this kind of chain because the two amazing attributes of rhodium is that it does not tarnish and looks strikingly similar to white gold. 

Have a care question you don't see here?

 

We would love to help you! Please contact us with any further questions, comments or queries. 

Please reload

  • Instagram - Grey Circle
  • Facebook - Grey Circle
  • Twitter - Grey Circle
  • Pinterest - Grey Circle
  • LinkedIn - Grey Circle